This Privacy Policy explains what personal information 9apiso collects from players in the Philippines, how that information is used, and the steps taken to keep it secure. By registering an account or using the platform, you agree to the practices described on this page. If you have questions about your data rights, the FAQ page covers common concerns in plain Philippine English.
Last updated: January 2025 · Applies to all registered players in the Philippines
When you create an account on 9apiso, we collect the information you provide during the registration process. This includes your full name, date of birth, email address, and mobile number. We use this information to verify your identity, confirm that you meet the minimum age requirement of 21 years old, and set up your player account correctly. Your date of birth is required to comply with responsible gaming obligations applicable to online entertainment platforms operating in the Philippines. Without this basic registration data, we are unable to open or maintain an account for you on the platform.
We may also ask for additional identity verification documents if required to confirm your account details or process a withdrawal request. These documents are handled with strict confidentiality and are not shared with unrelated third parties.
9apiso automatically collects data about how you use the platform each time you log in. This includes the games you play, the bets you place, the amounts wagered in Philippine pesos, session duration, and the features you interact with most frequently. This activity data helps us improve the platform experience, personalise the content shown to you, and identify any unusual patterns that may indicate account security issues. Usage data is also used to generate your transaction history, which you can review at any time from your account dashboard.
We collect device information such as your browser type, operating system, screen resolution, and IP address to ensure the platform displays correctly on your mobile device and to support fraud prevention measures. This technical data does not identify you personally on its own but is associated with your account session for security purposes.
When you make a deposit or request a withdrawal, 9apiso collects the transaction details necessary to process your payment in Philippine pesos. This includes the payment method used, the transaction amount, the date and time of the transaction, and the reference number provided by the payment processor. We do not store full card numbers or sensitive banking credentials on our servers. Payment processing is handled through secure third-party payment providers who are bound by their own data protection obligations.
Transaction records are retained for a period required by applicable financial record-keeping rules and are used to resolve any disputes, process refunds where applicable, and comply with anti-money laundering obligations. You can access a summary of your transaction history directly from your 9apiso account at any time.
We use your data only for the purposes described below — never for unsolicited advertising or sale to third parties.
The personal information collected by 9apiso is used primarily to operate and maintain your player account on the platform. This includes processing your deposits and withdrawals in Philippine pesos, verifying your identity when required, and providing customer support when you contact us with a question or concern. We also use your data to send you important account notifications such as deposit confirmations, withdrawal updates, and security alerts related to your account activity.
Platform usage data is used to improve the overall experience for Filipino players, including optimising the mobile interface, adjusting game availability, and identifying technical issues that may affect performance. We may use aggregated, anonymised data for internal analytics and platform development purposes. This aggregated data cannot be used to identify any individual player.
Where you have opted in to receive promotional communications, we may use your contact details to send you information about platform updates, new game releases, or special offers available to registered players. You can opt out of marketing communications at any time by updating your account preferences or contacting support directly.
9apiso does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Access to your data within the platform is restricted to authorised personnel who need it to perform their job functions, such as customer support agents, account verification staff, and technical teams responsible for platform security.
We may share your information with trusted third-party service providers who assist us in operating the platform, including payment processors, identity verification services, and fraud prevention providers. These service providers are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. They are not permitted to use your data for their own independent purposes.
In certain circumstances, 9apiso may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if required by applicable law or a valid legal order. We will only disclose the minimum information necessary to comply with such requirements.
If you have questions about who has accessed your data or wish to request a copy of the personal information we hold about you, please contact our support team. We will respond to verified data access requests within a reasonable timeframe in accordance with applicable data protection rules.
Filipino players have clear rights regarding the personal information held by 9apiso — here is what you can request and how.
You have the right to request a copy of the personal information that 9apiso holds about your account at any time. This includes your registration details, transaction history, and any identity verification records associated with your account. To submit an access request, contact our support team with your registered email address and a description of the information you are requesting. We will verify your identity before releasing any account data to ensure your information is not disclosed to an unauthorised party.
If you believe that any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic account details such as your contact number or email address directly from your account settings. For changes to identity-related information such as your name or date of birth, please contact support and provide supporting documentation where required.
You may request the deletion of your personal data from 9apiso's systems by contacting our support team. Please note that we may be required to retain certain records for a minimum period in order to comply with financial record-keeping obligations, anti-money laundering requirements, or other applicable rules. In such cases, we will inform you of the specific data that must be retained and the reason for retention before proceeding with any deletion.
You also have the right to request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved. During a restriction period, we will continue to store your data but will not actively process it for purposes beyond those required by applicable obligations. To request a restriction, please contact support with the details of your request and the reason for it.
9apiso uses cookies and similar technologies to maintain your login session, remember your platform preferences, and collect anonymised usage statistics that help us improve the platform for Filipino players. Essential cookies are required for the platform to function correctly and cannot be disabled. Non-essential cookies, such as those used for analytics, can be managed through your browser settings at any time.
Personal data collected by 9apiso is retained for as long as your account remains active and for a reasonable period thereafter as required by applicable record-keeping obligations. When data is no longer required for any legitimate purpose, it is securely deleted or anonymised. If you close your account, we will begin the data retention review process and notify you of any data that must be kept for compliance reasons before deletion proceeds.
If you have any questions about how your personal data is handled, or if you would like to exercise any of your data rights, you can reach our support team at [email protected]. For general questions about the platform, visit the FAQ page for answers written specifically for Filipino players. You can also review our Terms and Conditions and Responsible Gaming pages for more information about how 9apiso operates.